Help Me!
If your question is not covered in my Users Guide or WebRing Help or is more technical in nature, you may need personal assistance.
You can go through WebRing Support, but response time is delayed as they try to assist anyone who finds the form whether or not their question pertains to WebRing and even if the answer can be found in their HELP pages, not to mention addressing unresponsive/unreachable managers and looking at system problems.
So what else can you do? Talk to me directly by posting your situation in the Member Resources & Tech Support Forum, hosted by WebRing. Read on to learn how!
How Do the Forums Work? There are a few things you should know before going in. This will ensure you get the best possible assistance.
- You must be logged into your WebRing ID. This rule allows me to have at least one of the basic "essential elements". You'll likely have to provide more.
- All posts will remain in pending status until each is ready to be answered. At that time a post will be approved and immediately addressed.
- Posts are not necessarily addressed in order. They are addressed based upon their ease of answering. This means providing enough identifying information (also referred to as "essential elements") to help the moderator understand the situation just as you see it.
- Be aware that if you post a question that is answered in the Users Guide or WebRing Help, you will be referred there for your answer.
What Information Should I Provide?
That depends upon what you are trying to accomplish. The WebRing ID is essential, which is why it's required that you log in first. Other elements may include
- Ring ID (not title); and Site ID# if situation concerns a specific membership
- URL - if situation concerns a specific site you wish to have viewed
- U# - if situation concerns a speicific stack
- site editing program - if situation concerns installation of coding
- description of what you've tried and what has resulted - this is absolutely vital, especially if you are asking for help with something that hasn't worked.
- If this involves something not appearing as you feel it should, also describe how you feel it should appear, just in case it is showing correctly.
And, most importantly, do not make any changes to a page you me to investigate until the situation is resolved. Changes to a page may alter what you are reporting and render the complaint useless. Leave the problem intact so it can be reviewed.
What Rules Should I Know?
Other than the posting Guidelines in the above paragraph, there are really only a few rules:
- Do not use the Forum for discussion of WebRing. It is for problem-solving only. WebRing has a forum for discussion at http://G.webring.com/forum?forum=webring for suggestions, comments, and general discussion.
- All posts are moderated, meaning off-topic, inappropriate, or otherwise invalid posts will be deleted. This includes members attempting to answer questions. This is an OFFICIAL Forum of WebRing, thus only moderators will answer questions to ensure there is no confusion over answers or extended discussion.
- Only post information that belongs in a public forum. Help with passwords should go in the support form and dealt with privately. Violations of the Terms of Service (Abuse) should also go to Support. To protect all interests, any questions that are deemed inappropriate for public posting will be deleted.
Enter the Member Resources & Technical Support Forum at WebRing
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